Search results for: ‘utility charges’

Advice | During your tenancy

Utility charges

Services to your home such as electricity, gas, oil, water and sewerage are called ‘utility’ services. This page explains your responsibilities for connecting and disconnecting these services. It also explains which costs are your responsibility, and those costs that the rental provider (landlord) is responsible for.

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Advice | Landlord problems

Landlord breaches and other notices

Renters may use formal notices sometimes to notify their rental provider (landlord) about matters such as moving out and should use them to protect their rights.

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Advice | Common problems

Compensation for renters

You might be able to get compensation from the rental provider (landlord) if they breach the laws on renting or the terms of your rental agreement (lease). This page provides information on some common examples where renters may be able to get compensation.

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Financial hardship | Advice

Financial hardship

If you are a private renter experiencing financial hardship, our confidential and free financial counselling service may be able to help you. This page also links to useful help offered by other websites and services.

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Different tenancies | Rooming houses

Living in a rooming house

If you live in a rooming house you have legal rights. For example, the rooming house operator must give you 24-hour access, keep the property in good repair and respect your privacy. Find out more on this page about your rights and how to protect them.

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Advice | Different tenancies

International students

International students, who frequently live in rooming houses or share houses, often don’t know their rights as renters or what support is out there for help with food, health, legal advice and other matters. Find out more on this page.

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News

Budget tips for renters

Start of the year is tricky for household budgets

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Advice | Landlord problems

Complaints about rental providers and agents

If you think the rental provider (landlord) or real estate agent has acted illegally or unprofessionally, you should consider making an official complaint.

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Different tenancies | Public housing

Rents for public housing

Rents are set at the market rate, but many public housing residents receive a rebate, calculated every 6 months on the assessable income of the household. All public renters are eligible to apply for rebated rent

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