advice for tenants

    All our services are in high demand, and although our advisors will assist as many people as possible, please be aware that there can often be a long wait and we can’t guarantee that we can assist everyone who contacts us.

    To avoid waiting, you can check our web advice or contact Tenancy Legal Referral: an alternative service provider that offers a same-day-response email service.

    other tenancy services

    Consumer Affairs Victoria provides information and advice to tenants, co-tenants and landlords.
    Phone 1300 55 81 81. Find your nearest office (Consumer Affairs website).

    Social Housing Advocacy and Support Program (SHASP) provides advice and assistance to public housing tenants throughout Victoria. Find your nearest SHASP provider (DHHS website) or here.



    Contact us about membership, donations and everything else except advice for tenants.
    Please note our admin staff cannot provide advice about your tenancy. Need advice? See advice for tenants.

    phone: (03) 9411 1444

    fax: (03) 9416 0513   |   email:

    Mailing address:
    PO Box 234, Fitzroy VIC 3065

    Street address:
    55 Johnston Street Fitzroy VIC [Melway ref: 2C A7]

    Our office is closed on weekends and public holidays.


    Our fact sheets are available online as webpages and PDFs at advice.
    Printed copies are available from our drop-in advice service. Tenants and organisations are also welcome to place an order for printed copies. Please complete an order form, then mail or fax it to us:

    Publications Order Form [pdf 57kb]



    If you have a complaint about the service you received from us, see the TUV Legal Service complaints policy and procedure.


    We value your opinion. If you have any suggestions, compliments or concerns about our publications, website or anything else please send us your feedback.


    The Tenants Union of Victoria acknowledges the support of the Victorian Government.