Consumer Affairs Victoria

Consumer Affairs Victoria provides information and advice to tenants, co-tenants and landlords. 

Region: Metropolitan Melbourne

Victorian Consumer & Business Centre
113 Exhibition Street
Melbourne 3000
Phone: 1300 558 181
Interpreter Service: 131 450
Monday to Friday 8:30am to 5.00pm 

Region: Central West (Ballarat)

11 Sturt Street
Ballarat 3350
Phone: (03) 5331 6074
Monday to Friday 9.00am to 5.00pm 

Region: North East (Wangaratta)

62-68 Ovens Street
Wangaratta 3677
Phone: (03) 5723 6400
Monday to Friday 9.00am to 5.00pm 

Region: Gippsland (Morwell)

25 Ann Street
Morwell 3840
Phone: (03) 5116 5701
Monday to Friday 9.00am to 5.00pm

Region: South West

65 Gheringhap Street
Geelong 3220
Phone: (03) 5224 8072
Monday to Friday 9.00am to 5.00pm 

192 Leibig Street
Warrnambool 3280
Phone: (03) 5561 3631
Monday to Friday 9.00am to 5.00pm 

Region: North West

60 Mitchell Street
Bendigo 3550
Phone: (03) 5444 2038
Monday to Friday 9.00am to 5.00pm 

122 Ninth Street
Mildura 3500
Phone: (03) 5022 1735
Monday to Friday 9.00am to 5.00pm

Social Housing Advocacy & Support Program (SHASP)

The SHASP program provides advice and assistance to public housing tenants throughout Victoria. Agencies that provide advocacy services to public housing tenants include:

Barwon-South West Region (South West)

Community Connections Victoria
26 Fairy Street
PO Box 404
Warrnambool 3280
Telephone: 1300 361 680 

Barwon-South West Region (Barwon)

Bethany Community Support
1 Gibb Street
Hamlyn Heights 3215
Telephone: (03) 5278 8122

Hume Region

Rural Housing Network
82 High Street
PO Box 761
Wodonga 3689
Telephone: (02) 6055 9000 

North and West Metro Region (Northern Catchment)

HomeGround Services
1A/68 Oxford Street
Collingwood 3066
Telephone: (03) 9417 2500 

North and West Metro Region (Western Catchment)

Wombat Housing & Support Services
191-195 Melrose Street
North Melbourne 3051
Telephone: (03) 8327 2222
Freecall: 1800 887 775

Eastern Metro Region

Wesley Housing and Support Service
291A Maroonda Highway
Ringwood 3134
Telephone: (03) 9879 5344 

Uniting Care Harrison
1012 Little Buwood Highway
Wantirna South  3152
Telephone: (03) 9871 8700

Southern Metro Region (Inner/Middle Catchment)

HomeGround Services
122 Chapel Street
St Kilda 3152
Telephone: (03) 9537 7888 

Southern Metro Region (Outer Catchment)

WAYSS
294-300 Thomas Street
PO Box 3
Dandenong 3175
Telephone: (03) 9791 6111 

Grampians Region

PACT Community Support
Level 4, 17 Lydiard Street North
PO Box 453
Ballarat 3353
Telephone: (03) 5333 1351
Freecall: 1800 660 446 

Gippsland Region

Quantum Support Services
225-227 Princess Drive
PO Box 222
Morwell 3840
Telephone: (03) 5120 2000
Freecall: 1800 243 455

Loddon Mallee Region

Advocacy and Rights Centre
108 Mollison Street
PO Box 432
Bendigo 3552
Telephone: (03) 5444 4364
Freecall: 1800 639 121