The Tenants Union of Victoria provides a free and confidential phone advice service for tenants and renters of accommodation in the state of Victoria.

Our phone advice service provides information and basic advice. Calls are generally limited to 10 minutes. If your situation is complex or a longer discussion is required, our advisers may refer you to our drop-in advice service so we can provide you with more comprehensive advice if necessary. Alternatively, our advisers may refer you to a local community legal centre.

There is a high demand for our phone advice service and we may not be able to answer your call immediately. Your call will be placed in a queue and will be answered as quickly as possible but please note that hold times during busy periods are often 20 minutes or more. Your patience is appreciated.

Before you call

When phoning our advice line, please have the following items handy:

> pen and paper

> name of your landlord and real estate agency

> relevant documents, these include:

• your tenancy agreement
• any notices that you have received such as Notice to Vacate
• letters to/from your landlord or real estate agent

We also recommend that before you phone our advice line, you refer to our fact sheets for information. Our fact sheets provide general legal information on a range of topics such as repairs, notices to vacate, breaking a lease and many other common tenancy topics.