Rental provider database

Knowing the recent history of the rental provider (landlord) can help you decide if you want to rent a property before you enter into a rental agreement.

Check the rental provider database on the Consumer Affairs Victoria (CAV) website, where listings stay for 3 years [section 439S]. The database’s formal name is the ‘rental non-compliance register’.

From 29 March, 2021, rental providers are listed on the register if:

• The rental provider has breached their duty under the Residential Tenancies Act 1997 and the Victorian Civil and Administrative Tribunal (VCAT) has made a compliance or compensation order that they must:
  • Fix a breach
  • Pay compensation, or
  • Not commit a breach again
• The rental provider has committed an offence under the Residential Tenancies Act 1997 [section 439P]

Note that on this page sections in brackets, such as [section 439P], refer to sections in the Residential Tenancies Act 1997.

The register lists the:

• Name of the rental provider
• Address of the rented premises that the VCAT order or the offence relates to
• Business name and business address of the agent, if the rental provider has an agent
• Date of the VCAT order, conviction, or finding of guilt
• Relevant provision of the Residential Tenancies Act 1997. [Section 439P]

As already noted, listings stay on the database for 3 years [section 439S].

Landlord breaches and other notices
Complaints about rental providers and agents
Compensation for renters