Through the Tenants Help Line, we offer free and confidential information and basic advice for tenants and residents renting residential accommodation in Victoria.
Calls are generally limited to 10 minutes. Our advisers can only provide information and basic advice by phone. If your situation is complex or a longer discussion is required, our advisers may refer you to our drop-in advice service so we can provide you with more comprehensive advice if necessary. Alternatively, our advisers may refer you to a local community legal centre.
There is a high demand for our phone service and we may not be able to answer your call immediately. Your call may be placed in a queue and will be answered as quickly as possible but please note that hold times during busy periods are often 20 minutes or more. If you hear the engaged signal this means that the queues are full and you can try again later. Your patience is appreciated.
To avoid long waits, we recommend that you refer to our online advice which provide general legal information on a range of topics such as repairs, notice to vacate, breaking a lease and many other common tenancy topics. Your question may already be answered in a fact sheet that you can download to keep.
Make sure you have checked the opening and closing times below and have the following items handy:
|Monday||9.00 am to 4.00 pm|
|Tuesday||9.00 am to 4.00 pm|
|Wednesday||12.30 pm to 7.30 pm|
|Thursday||9.00 am to 4.00 pm|
|Friday||9.00 am to 4.00 pm|
Closed public holidays.
The Tenants Union of Victoria does not provide advice to landlords. If you are a landlord you may contact Consumer Affairs Victoria for advice on 1300 55 81 81.
We provide information and advice to tenants about problems with landlords, owners and agents and on some tenancy issues arising from domestic violence. We generally do not provide advice on disputes between tenants or neighbours. If you have a dispute with another tenant or neighbour, please contact your local community legal centre for assistance.