Help for community services Information and advice for workers assisting tenants in the community.
what we do
Tenants Victoria aims to inform and educate tenants about their rights, improve conditions for tenants, improve the status of tenants and represent the collective interests of tenants in law and policy making.
advice services
We offer free and confidential advice, assistance and advocacy for tenants and residents renting residential accommodation in Victoria, including:
- tenants in private residential accommodation
- tenants in public housing
- residents in caravan parks
- residents and tenants in rooming houses
Our services including the Tenants Help Line and email service are delivered in accordance with our client service charter.
To avoid potential conflict of interests, we do not give advice to landlords and we do not give advice to tenants regarding disputes with co-tenants. Landlords can phone Consumer Affairs Victoria on 1300 55 81 81. Co-tenants can contact the Dispute Settlement Centre of Victoria.
Testimonials
- You obviously need a larger budget but the quality of service received was in excess of expectations.
- Many thanks and congratulations to the TUV for its outspoken tenant advocacy in the media.
- In the recent times I have benefited from the precise, relevant and professional advice given by your staff.
- We are grateful for the excellent work that your office has undertaken on this occasion and for the general work you do in assisting those tenants requiring support.
- I would like to extend my heartfelt thanks on behalf of my family… It would have been a difficult situation for me without your help.
- I want to compliment the Union on its website and content … Armed with your site’s information (easily laid out and succinct) I found it a great help preparing my case and was successful at VCAT.
social change
Tenants Victoria seeks to achieve lasting social change to the benefit of tenants and residents throughout Victoria. There are several ways in which we work towards this goal. Our policy, liaison, research, project and publications activities all enable us to raise issues with decision makers and the general public. We build on these efforts to effect legislative, policy and procedural change to improve conditions for tenants and residents. Read more about our Policy, Campaigns and Research.
Tenants Victoria acknowledges the support of the Victorian Government.
- Department of Human Services funding for publications and specialist work on public tenancy
- Victoria Legal Aid (Community Legal Services Program) funding for advice and specialist legal services for tenants
- Consumer Affairs Victoria, Department of Justice funding for advocacy, outreach, training and policy for residential tenants
Tenants Victoria also acknowledges the support of the Commonwealth Government of Australia.
- Commonwealth Attorney General’s Department (Community Legal Services Program) funding for advice and specialist legal services for tenants
