what we do

Tenants Victoria aims to inform and educate tenants about their rights, improve conditions for tenants, improve the status of tenants and represent the collective interests of tenants in law and policy making.

advice services

We offer free and confidential advice, assistance and advocacy for tenants and residents renting residential accommodation in Victoria, including:

  • tenants in private residential accommodation
  • tenants in public housing
  • residents in caravan parks
  • residents and tenants in rooming houses

Our services including the Tenants Help Line and email service are delivered in accordance with our client service charter.

To avoid potential conflict of interests, we do not give advice to landlords and we do not give advice to tenants regarding disputes with co-tenants. Landlords can phone Consumer Affairs Victoria on 1300 55 81 81. Co-tenants can contact the Dispute Settlement Centre of Victoria.

Testimonials

social change

Tenants Victoria seeks to achieve lasting social change to the benefit of tenants and residents throughout Victoria. There are several ways in which we work towards this goal. Our policy, liaison, research, project and publications activities all enable us to raise issues with decision makers and the general public. We build on these efforts to effect legislative, policy and procedural change to improve conditions for tenants and residents. Read more about our Policy, Campaigns and Research.


State Government Victoria logo

Tenants Victoria acknowledges the support of the Victorian Government.

  • Department of Human Services funding for publications and specialist work on public tenancy
  • Victoria Legal Aid (Community Legal Services Program) funding for advice and specialist legal services for tenants
  • Consumer Affairs Victoria, Department of Justice funding for advocacy, outreach, training and policy for residential tenants


Tenants Victoria also acknowledges the support of the Commonwealth Government of Australia. 

  • Commonwealth Attorney General’s Department (Community Legal Services Program) funding for advice and specialist legal services for tenants

Tenants Victoria acknowledges the support of the Victorian Government.