Tenants Victoria Legal Service is committed to responsible and fair handling of your personal information, consistent with the Information Privacy Principles set out in the Information Privacy Act 2000 (Vic).
Personal information means information or an opinion about an identifiable individual. The sort of personal information we collect includes name, address, telephone and email contact details, complaint details and information that is relevant to the task we are performing for you.
We may collect information about you in a number of circumstances, including when you seek legal assistance and advice from us; when you make an enquiry on any area of the website; when you attend a seminar or other event provided by us; when you sign up to receive information from us, including training; when you apply for or accept employment with us; or when you offer to provide or provide services to us.
We will not use unlawful, unreasonably intrusive or coercive methods of gathering information about you.
The information we collect may include your name, postal address, email address, telephone number, and information regarding your job, your income and/or other information regarding your preferences or where it is relevant to legal services that we provide. From time to time, it may include information about your health information and details of any criminal record you may have.
If you do not provide information requested by us from time to time, we may not be able to provide services to you or otherwise fulfil the purpose for which we have requested the information.
We may also collect, use and disclose personal data or information where it is reasonably necessary for the establishment, exercise or defence of a legal or equitable claim, or for the purposes of a confidential alternative dispute resolution process.
We are required to report regularly to both Victorian State and Commonwealth governments with de-identified statistical information regarding our services and clients. If you seek ongoing legal advice and assistance from us, we ask that you assist us to do this, by providing us with the following information:
Ongoing legal assistance from us is subject to our agreement to providing you with assistance. We also collect personal information to:
We may also use aggregate information and statistics for the purpose of media and press release which from part of Tenants Victoria’s social change strategy.
In some circumstances, we collect personal information about you from a third party source. For example, we may collect personal information from other organisations with which you have dealings, government agencies, and information or service providers or from a publicly available record.
We, our employees, agents, consultants and sub-contractors, may use any of the information about you which we have collected to provide you with legal advice, assistance and information, to send you our information on news, publications, seminars and events; to improve our services and communications to you; to process your requests of us, and applications to us; and for any other purpose for which the information was provided to us or for any purpose related or ancillary to any of the above. We may also use personal information or data where we are permitted by law to do so. This includes circumstances where you have expressly or impliedly consented to such use.
We may disclose your personal information in the following circumstances:
We will take appropriate technical and organisational measures to keep your information confidential and adequately protected against loss, misuse and unauthorised access. Information may be kept on our information technology systems or in paper files.
Your information will not be retained by us for longer than necessary.
If any of the information that you have provided to us changes, for example if you change your email address or if you wish to cancel any request you have made of us, please let us know by sending an email to email@example.com
You have the right to request a copy of the personal information about you which we hold, to have any inaccurate personal information corrected and to object to our using your personal information for a marketing purpose. You may also make a complaint if you have a concern about our handling of your personal information.
We will consider any complaints which we receive and provide you with a response in a timely manner (usually 30 days of receipt). If you are not satisfied with our response, you may take your complaint to the relevant privacy regulator. We will provide you with details of your relevant regulator upon request.