contact
advice for tenants
All our services are free and in high demand, and although our advisors will assist as many people as possible, please be aware that there can often be a long wait and we can’t guarantee that we can assist everyone who contacts us.
Need advice fast? Check our advice online. Or you can email Tenancy Legal Referral for a same-day reply and up to 30 minutes of legal advice for $99.
email advice
Get information and basic advice by email.
tenants help line: (03) 9416 2577
Call for information and basic advice about your tenancy. Important information before you call
| Monday | 9.00 am to 4.00 pm |
| Tuesday | 9.00 am to 4.00 pm |
| Wednesday | 12.30 pm to 7.30 pm |
| Thursday | 9.00 am to 4.00 pm |
| Friday | 9.00 am to 4.00 pm |
Closed weekends and public holidays
public housing tenants help line
If you live in public housing call for information and basic advice on the public housing tenants help line.
rooming house residents
If you live in a rooming house call (03) 9411 1444 and ask for the Outreach team. Or leave a message and someone from the Outreach team will call you back.
Our office is closed weekends and public holidays.
phone advice for organisations
We provide advice on tenancy to some community services organisations. Check which organisations.
your privacy
For information about your privacy when using our services, see the Legal Service Privacy Policy.
client service charter
For information about the standards you agree to when using our services, see our client service charter.
drop-in advice
Due to the withdrawal of funding by Consumer Affairs Victoria, we will be closing our drop-in and after-hours advice services effective from Monday, 3 July 2017. Read more about the closure…
You can still come to our office until Friday 30 June 2017 for detailed advice in person. Important information before you drop-in
| Monday: | 9.00 am to 4.30 pm |
| Tuesday: | 9.00 am to 4.30 pm |
| Wednesday: | 12.30 pm to 7.30 pm |
| Thursday: | 9.00 am to 4.30 pm |
| Friday: | 9.00 am to 4.30 pm |
Closed weekends and public holidays
Ground Floor 55 Johnston Street Fitzroy VIC
View on Google Maps [Melway ref: 2C A7]
other tenancy services
Consumer Affairs Victoria
Information and advice to tenants, co-tenants and landlords. Phone 1300 55 81 81
Social Housing Advocacy and Support Program (DHHS website)
Advice and assistance to public housing tenants throughout Victoria.
administration
Contact us about membership, donations and everything else except advice for tenants.
Please note our admin staff cannot provide advice about your tenancy. Need advice? See advice for tenants.
phone: (03) 9411 1444
fax: (03) 9416 0513 | email: admin@tuv.org.au
Mailing address:
PO Box 234, Fitzroy VIC 3065
Street address:
55 Johnston Street Fitzroy VIC
View on Google Maps [Melway ref: 2C A7]
Our office is closed weekends and public holidays.
publications
Our fact sheets are available online as webpages and PDFs at advice.
Printed copies are available from our drop-in advice service. Tenants and organisations are also welcome to place an order for printed copies. Please complete an order form, then mail or fax it to us:
Publications Order Form [May 2016, pdf 151kb]
complaints
If you have a complaint about the service you received from us, see the TUV Legal Service complaints policy and procedure.
feedback
We value your opinion. If you have any suggestions, compliments or concerns about our publications, website or anything else please send us your feedback.
