advice for tenants

Our services are free and in high demand. So there is often a long wait.

before you call – check advice on our website

We have lots of information on common issues for renters at: advice.
Also see frequently asked questions.

email advice

Get information and basic advice by email.

tenants help line: 03 9416 2577

Monday to Friday 9.00am to 4.00pm
Free advice for anyone renting a home in Victoria
Important information before you call

social housing advice line: 1800 068 860

Monday to Friday 9.00am to 4.00pm
Free advice if you rent public or community housing in Victoria
Important information before you call

rooming house residents

Monday to Friday 9.00am to 4.00pm
If you live in a rooming house in Victoria call 03 9411 1444 and ask for Outreach.
Or leave a message and the Outreach worker will contact you.

community service workers

Monday to Friday 9.00am to 3.00pm
Free advice to workers at not-for-profit organisations assisting people who rent a home in Victoria.
For advice on residential tenancy problems, you can consult one of our lawyers on 03 9411 1444.

other tenancy services

Consumer Affairs Victoria
Information and advice to tenants, co-tenants and landlords. Phone 1300 55 81 81

Tenancy Plus (formerly known as SHASP)
Assistance for tenants in social housing (including public housing and community housing).

Tenancy Assistance and Advocacy Program (TAAP)
Assistance for tenants in private rental housing, (including privately operated rooming houses and caravan parks), who are in significant financial hardship or affected by family violence.

administration

Our admin staff cannot give you advice about renting. If you need advice see advice for tenants.

call: 03 9411 1444

email: admin@tuv.org.au

fax: 03 9416 0513
postal address: PO Box 234, Fitzroy VIC 3065

publications

Our fact sheets are available online as webpages and PDFs at advice.
Tenants and organisations are welcome to place an order for printed copies.
Please complete an order form, then mail or fax it to us:

Print publications order form [July 2019, pdf 132kb]

complaints

If you have a complaint about the service you received from us, see the Tenants Victoria Legal Service complaints policy and procedure.

feedback

We value your opinion. If you have any suggestions, compliments or concerns about our publications, website or anything else please send us your feedback.