All our services are free and in high demand, and although our advisors will assist as many people as possible, please be aware that there can often be a long wait and we can’t guarantee that we can assist everyone who contacts us.
Get information and basic advice by email.
Call for information and basic advice about your tenancy. Important information before you call
|Monday||9.00 am to 4.00 pm|
|Tuesday||9.00 am to 4.00 pm|
|Wednesday||9.00 am to 4.00 pm|
|Thursday||9.00 am to 4.00 pm|
|Friday||9.00 am to 4.00 pm|
Closed weekends and public holidays
If you live in public housing call for information and basic advice on the public housing tenants help line.
If you live in a rooming house call 03 9411 1444 and ask for the Outreach team. Or leave a message and someone from the Outreach team will call you back.
Our service is closed weekends and public holidays.
We provide advice on tenancy to some community services organisations. Check which organisations.
For information about the standards you agree to when using our services, see our client service charter.
Due to the loss of funding from Consumer Affairs Victoria for local services, we have closed our drop-in and after hours advice services for tenants. Read more about the closure…
Tenancy Plus (formerly known as SHASP)
Assistance for tenants in social housing.
Tenancy Assistance and Advocacy Program (TAAP)
Assistance for tenants in private rental housing, (including privately operated rooming houses and caravan parks), who are in significant financial hardship or affected by family violence.
Our admin staff cannot give you advice about renting. If you need advice see advice for tenants.
fax: 03 9416 0513
postal address: PO Box 234, Fitzroy VIC 3065
street address: 55 Johnston Street Fitzroy VIC
View on Google Maps [Melway ref: 2C A7]
Our office is closed weekends and public holidays.
Our fact sheets are available online as webpages and PDFs at advice.
Tenants and organisations are welcome to place an order for printed copies.
Please complete an order form, then mail or fax it to us:
If you have a complaint about the service you received from us, see the Tenants Victoria Legal Service complaints policy and procedure.
We value your opinion. If you have any suggestions, compliments or concerns about our publications, website or anything else please send us your feedback.