Help for community services Information and advice for workers assisting tenants in the community.
contact
advice for tenants
Our services are free and in high demand. So there is often a long wait. Our advisors assist as many people as possible, but we may not be able to assist everyone who contacts us.
email advice
Get information and basic advice by email.
tenants help line: 03 9416 2577
ALERT! We are currently transferring tenants help line to a new system. There will be reduced service while this is happening. We apologise for this and are working hard to return to normal service.
Call for information and basic advice about your tenancy. Important information before you call
| Monday | 9.00 am to 4.00 pm |
| Tuesday | 9.00 am to 4.00 pm |
| Wednesday | 9.00 am to 4.00 pm |
| Thursday | 9.00 am to 4.00 pm |
| Friday | 19 April CLOSED |
| Monday | 22 April CLOSED |
| Tuesday | 23 April CLOSED |
| Wednesday | 9.00 am to 4.00 pm |
| Thursday | 25 April CLOSED |
| Friday | 9.00 am to 4.00 pm |
Our service is closed weekends, public holidays and Tuesday 23 April 2019.
social housing tenants
Free advice if you rent public housing or community housing. Call the social housing advice line.
rooming house residents
If you live in a rooming house call 03 9411 1444 and ask for Outreach. Or leave a message and the Outreach worker will contact you. Our service is closed weekends, public holidays and Tuesday 23 April 2019.
community service workers
We provide advice to community service workers assisting clients who rent a home in Victoria. For advice on residential tenancy problems, you can consult one of our lawyers: 03 9411 1444. Our service is closed weekends, public holidays and Tuesday 23 April 2019.
website advice
Check the advice section of our website.
drop-in advice
We do not offer a drop-in advice service.
your privacy
For information about your privacy when using our services, see the Legal Service Privacy Policy.
client service charter
For information about the standards you agree to when using our services, see our client service charter.
other tenancy services
Consumer Affairs Victoria
Information and advice to tenants, co-tenants and landlords. Phone 1300 55 81 81
Tenancy Plus (formerly known as SHASP)
Assistance for tenants in social housing.
Tenancy Assistance and Advocacy Program (TAAP)
Assistance for tenants in private rental housing, (including privately operated rooming houses and caravan parks), who are in significant financial hardship or affected by family violence.
administration
Our service is closed weekends, public holidays and Tuesday 23 April 2019.
Our admin staff cannot give you advice about renting. If you need advice see advice for tenants.
call: 03 9411 1444
fax: 03 9416 0513
email: admin@tuv.org.au
postal address: PO Box 234, Fitzroy VIC 3065
street address: 55 Johnston Street Fitzroy VIC
View on Google Maps [Melway ref: 2C A7]
publications
Our fact sheets are available online as webpages and PDFs at advice.
Tenants and organisations are welcome to place an order for printed copies.
Please complete an order form, then mail or fax it to us:
Publications Order Form [November 2017, pdf 32kb]
complaints
If you have a complaint about the service you received from us, see the Tenants Victoria Legal Service complaints policy and procedure.
feedback
We value your opinion. If you have any suggestions, compliments or concerns about our publications, website or anything else please send us your feedback.
