Our services are free and in high demand. So there is often a long wait. Our advisors assist as many people as possible, but we may not be able to assist everyone who contacts us.
Get information and basic advice by email.
Call for information and basic advice about your tenancy. Important information before you call
|Monday||9.00 am to 4.00 pm|
|Tuesday||9.00 am to 4.00 pm|
|Wednesday||9.00 am to 4.00 pm|
|Thursday||9.00 am to 4.00 pm|
|Friday||9.00 am to 4.00 pm|
Closed weekends and public holidays
Free advice if you rent public housing or community housing. Call the social housing advice line.
If you live in a rooming house call 03 9411 1444 and ask for Outreach. Or leave a message and the Outreach worker will contact you. Our service is closed weekends and public holidays.
We provide advice to community service workers assisting clients who rent a home in Victoria. For advice on residential tenancy problems, you can consult one of our lawyers: 03 9411 1444. Our service is closed weekends and public holidays.
Check the advice section of our website.
Read about why the drop-in service is closed.
For information about the standards you agree to when using our services, see our client service charter.
Tenancy Plus (formerly known as SHASP)
Assistance for tenants in social housing.
Tenancy Assistance and Advocacy Program (TAAP)
Assistance for tenants in private rental housing, (including privately operated rooming houses and caravan parks), who are in significant financial hardship or affected by family violence.
Our admin staff cannot give you advice about renting. If you need advice see advice for tenants.
fax: 03 9416 0513
postal address: PO Box 234, Fitzroy VIC 3065
street address: 55 Johnston Street Fitzroy VIC
View on Google Maps [Melway ref: 2C A7]
Our service is closed weekends public holidays.
Our fact sheets are available online as webpages and PDFs at advice.
Tenants and organisations are welcome to place an order for printed copies.
Please complete an order form, then mail or fax it to us:
If you have a complaint about the service you received from us, see the Tenants Victoria Legal Service complaints policy and procedure.
We value your opinion. If you have any suggestions, compliments or concerns about our publications, website or anything else please send us your feedback.