If the affected person doesn’t agree with a decision about their public housing, you can make an appeal for them to review the decision. If the affected person is not happy with the result of the appeal or the service they received, you can make a complaint.
- If the affected person thinks that the result of the appeal is not fair, they can make a complaint with the Victorian Ombudsman [ombudsman.vic.gov.au].
- If the affected person is not happy with the service they got from DHHS see Making a complaint [DHHS website].
- The Director of Housing must comply with the Charter of Human Rights and Responsibilities Act 2006 (Vic) [AustLII website].
This information is a guide only and should not be used as a substitute for professional legal advice.
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